Privacy Policy

1. Scope

This policy applies to information collected through lushtreestech.com, our inquiry forms, email, telephone and WhatsApp conversations related to our products and services. It does not replace the terms of a signed quotation, purchase agreement or other contract.

2. Information we collect

We may collect information you choose to provide, including your name, business email, company, country, telephone or WhatsApp number, project stage, product interest and cleaning requirements. When you send drawings, photographs, videos, samples or specifications, we use them to evaluate your application and prepare a recommendation.

Our website may also receive technical information such as IP address, browser type, device type, referring page, pages viewed, approximate region and security logs. We do not intentionally request payment-card details through the website inquiry form.

3. How we use information

• Respond to inquiries and recommend suitable cleaning equipment.
• Prepare quotations, drawings, samples, production plans and after-sales support.
• Operate, secure and improve the website and inquiry system.
• Maintain business records and comply with legal, accounting and export obligations.
• Send relevant follow-up information where you requested it or where permitted by applicable law.

We do not sell personal information.

4. When information may be shared

We may share only what is reasonably necessary with hosting, email, analytics, logistics, customs, payment, professional-adviser and technical-service providers. We may also disclose information when required by law, to protect legal rights or in connection with a corporate reorganization. Service providers are expected to use the information only for the assigned purpose.

Because we serve international customers, information may be processed in China or other countries involved in hosting, communication, delivery or support.

5. Retention and security

We retain inquiry and transaction records for as long as needed to handle the project, support supplied equipment, meet contractual or legal obligations and resolve disputes. Retention periods vary by record type. We use reasonable organizational and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.

6. Your choices and rights

Depending on applicable law, you may ask us to access, correct or delete personal information, object to or restrict certain processing, or withdraw a consent you previously gave. Some records may need to be retained for contracts, accounting, warranty, security or legal obligations. You may also control cookies through your browser; see our Data Use & Cookies Notice.

Our website and industrial equipment are intended for business users and are not directed to children.

7. Updates

We may update this policy when our website, services or legal obligations change. The effective date at the top identifies the current version.

8. Contact

For privacy questions or requests, email joannefu@lushtreestech.com.